Free US shipping on orders over $100! Come visit us at AnimeBoston and DC Sakura Matsuri in April.

FAQ / Contact


Shipping FAQ

When will my order ship?

Orders for are shipped from New Jersey, USA every Monday. Then, the delivery speed depends on the carrier and service chosen. Usually, we don't have more information other that what the tracking number provides.

Do you accept returns or exchanges?

I do not accept returns or exchanges; however, if your product arrives damaged or you get the wrong item, please message me with the contact form below!

Will I be subject to international customs?

Maybe. Customs checks are made randomly by customs offices. Orders affected may be delayed; or, if unpaid long enough, they are returned to sender. Buyers are responsible for any customs fees. I cannot refund you for orders returned for unpaid customs. If your order is affected, your carrier will contact you with the phone or email you provide.


Merch FAQ

Will [design] be restocked? If so, when?

It depends, but it's unlikely. I can't create designs on-demand; it takes months for orders to come in, and I plan inventory primarily around conventions. And I always have a backlog of new products.

I do, however, take customer input seriously when reordering; the best way to show your support for a restock is to comment on social media 😉

How should I wash your products?

Please wash our apparel (dresses, sweaters, crop tops, facemasks) inside-out on a cold cycle; tumble dry on low. This will keep your apparel clean and cozy for years to come!

For tote bags, headwear, and other accessories, please spot clean them with mild soap and warm water.

Do you do custom pieces?

Not at the moment.

My question hasn't been answered yet!

The best way to contact me is thru email using the contact form below. I’m available for messages Tuesday - Friday, 9am - 5pm.  Please don't message me on Facebook or Instagram regarding orders; it’s difficult to keep track of messages on these platforms.