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Shop Info / Contact

Shipping Info

I pre-ordered a fanny pack / wallet, where is it?

Unfortunately, my supplier has been experiencing a lot of delays with making the fanny packs and wallets. As of January 3, they are currently in transit to my studio from my supplier, and are expected to arrive in February, for delivery by March the latest. I was expecting to have these completed and ship by October; I've been trying get a solid schedule from them for months, and I was only able to do so in late November. I'm so sorry for the hold up! 

If your order includes non-preorder items and you’re okay with waiting for the fanny pack, you can request to have the other items shipped ahead of time (domestic US only). For the troubles, extra gifts will be included with all pre-orders. You can read more about what happened and get updates here.

In the meantime, fanny pack pre-orders are closed. The listings will be live once they are ready to ship.

Do you accept returns or exchanges?

I do not accept returns or exchanges; however, if your product arrives damaged or you get the wrong item, please message me with the contact form below!

When will my order ship?

I ship orders out once a week from my studio in Brooklyn, often on Monday. Due to Covid-19 restrictions, the post office is experiencing unprecedented delays that are out of my control. Please understand that 90% of the time, I do not have more information than is provided with your tracking number. Here are the current shipping estimates as of Jan 1 2021:

United States: Anywhere from 3-10 days after shipping notification

International: 1-4 months after shipping notifivation. No tracking is provided.

Will I be subject to international customs?

Customs checks are made randomly. Buyers are responsible for any customs or import taxes that may apply. Customs may also cause delays.

If your order is affected by customs, your country's customs office will contact you with the phone or email you provide.

Do you ship to the UK?

Due to recent changes to the UK shipping laws, I do not offer shipping to UK at this time. I'm currently researching the new tax laws, but in the meantime, orders made to the UK from will be canceled and refunded. 

You can, however, make orders to the UK thru my Etsy shop. Note that my Etsy no longer offers fanart due to an increase in copyright takedowns.

Merch Info

Will [design] be restocked? If so, when?

I order apparel in large batches at a time; I cannot print designs on-demand.

How big are your sweaters?

Our sweaters run big; printed on half-poly half-cotton crewnecks that if washed as directed, don’t shrink in the wash.

Crewneck Sweater Size Chart: Width - Length - Sleeve (inches)
S: 19.25 - 27 - 33.5
M: 21.25 - 28 - 34.5
L: 23.25 - 29 - 35.5
XL: 25.25 - 30 - 36.5
2XL: 27.25 - 31 - 37.5

More size charts coming soon!

How should I wash your product?

Please wash our apparel (dresses, sweaters, crop tops) inside-out on a cold cycle; tumble dry on low. This will keep your apparel clean and cozy for years to come! For tote bags and other accessories, please spot clean them with mild soap and warm water. 

Do you do custom pieces?

Commissions are currently closed. 

My question hasn't been answered yet!

I no longer answer direct messages on Facebook or Instagram (except for reposting IG story mentions). Simply put, its difficult to keep track of messages and reply on these platforms. The best way to contact me is either thru Etsy direct messages, or the contact form below! If your message is regarding an order, include your order number. Please understand, mintandapple is literally just me and my partner. For my mental health, I only answer messages while I'm in the office, so it may take me several days to reply. While I can't provide perfect 24/7 customer service, I do read and reply to every message as honestly and wholeheartedly as I would if we were to meet in person. Even then, I still get a lot of messages; I'd really appreciate your patience in my response time.