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FAQ / Contact

Shipping FAQ

When will my order ship?

I'm back to safely doing conventions, so please understand I can only ship orders about once a month! USPS/UPS has also experienced staffing shortages due to the impacts of Covid-19, which has affected shipping times. This is especially the case with international orders; for example, some packages have taken 4 months to arrive to Europe. Please understand that 90% of the time, I do not have more information than is provided with your tracking number.

Do you accept returns or exchanges?

I do not accept returns or exchanges; however, if your product arrives damaged or you get the wrong item, please message me with the contact form below!

Will I be subject to international customs?

Customs checks are made randomly by your country's customs office. Buyers are responsible for any customs or import taxes that may apply. Customs may also cause delays.

If your order is affected, your country's customs office will contact you with the phone or email you provide.

Do you ship to the UK?

Due to recent changes to the UK shipping laws, I do not offer shipping to UK at this time. I'm currently researching the new tax laws, but in the meantime, orders made to the UK from will be canceled and refunded. 

You can, however, make orders to the UK thru my Etsy shop. Note that my Etsy no longer offers fanart due to an increase in copyright takedowns.

Merch FAQ

Will [design] be restocked? If so, when?

I cannot print designs on-demand. Mintandapple is run by just me and my partner. We create designs in-house, outsource production in large, pre-paid batches from our suppliers, and then receive and fulfill orders from our studio in Brooklyn. Not to mention all the conventions we do! We have an immense backlog of ideas and love making new stuff; for the most part, we only run our designs once or twice a year, and then move on to the next one!

How big are your sweaters?

Our sweaters run big; printed on half-poly half-cotton crewnecks that if washed as directed, don’t shrink in the wash.

Crewneck Sweater Size Chart: Width - Length - Sleeve (inches)
S: 19.25 - 27 - 33.5
M: 21.25 - 28 - 34.5
L: 23.25 - 29 - 35.5
XL: 25.25 - 30 - 36.5
2XL: 27.25 - 31 - 37.5

More size charts coming soon!

How should I wash your product?

Please wash our apparel (dresses, sweaters, crop tops, facemasks) inside-out on a cold cycle; tumble dry on low. This will keep your apparel clean and cozy for years to come! For tote bags, headwear, and other accessories, please spot clean them with mild soap and warm water. 

Do you do custom pieces?

Commissions are currently closed. 

My question hasn't been answered yet!

Please don't message me thru Facebook or Instagram; its difficult to keep track of messages on these platforms. The best way to contact me is either thru Etsy direct messages, or the contact form below! If your message is regarding an order, include your order number. Please understand, mintandapple is literally just me and my partner. For my mental health, I only answer messages while I'm in the office, so it may take me several days to reply. While I can't provide perfect 24/7 customer service, I do read and reply to every message as honestly and wholeheartedly as I would if we were to meet in person. Even then, I still get a lot of messages; I'd really appreciate your patience in my response time.